Shipping policy
Shipping Policy – Shade Perfect
Note: We ship only within the United States.
Free Shipping – Our Approach
You’ve probably noticed that many online retailers advertise “Free Shipping.” The truth is, shipping isn’t free—those costs are simply rolled into the product price. At Shade Perfect, we avoid that kind of smoke-and-mirrors. Instead, we show you the actual shipping charge up front so you know your true final cost.
We believe in honest pricing. That’s why we regularly check competitor pricing to make sure our total out-the-door cost is equal to or better than theirs.
Shade Perfect never tacks on handling fees. As an Arizona-based company, we do collect sales tax on in-state orders, but not for out-of-state shipments. Our checkout system connects directly to UPS real-time rates so you only pay the actual shipping charge—no more, no less.
With “Free Shipping” retailers, costs are built into every single item, which means if you buy more than one product, you’re paying inflated shipping charges over and over. With Shade Perfect, multiple items are combined into one aggregated shipment, saving you money.
Bottom line: Shade Perfect guarantees our final price will beat any competitor’s listed price on the same item. Shop confidently—we’ll stand behind this promise for 30 days after your purchase.
Do I pay shipping on each item?
No. Our system calculates the total combined weight of your order. For example, if you order a 5 lb. umbrella and a 9 lb. chair, you won’t pay two separate shipping fees—you’ll only pay the actual 14 lb. combined rate.
How quickly will my order ship?
We ship Monday through Friday (excluding holidays) via UPS and USPS. Most orders leave our warehouse within two business days after payment is approved. For expedited orders placed by 12:00 PM EST, we ship the same day. Orders placed after noon ship the following business day.
When figuring out transit time, remember that the day of pickup doesn’t count as a shipping day. A package shipped on Monday with 5-day transit will arrive the following Monday.
In rare cases, shipping delays, damages, or lost packages may occur beyond our control. If that happens, we’ll immediately reship your order or issue a full refund. Replacement orders will ship using the same method originally selected.
UPS Note: Their expedited guarantees (Next Day, 2-Day, 3-Day) don’t apply in certain situations—such as oversized umbrellas or events outside their control (weather, accidents). These situations are rare but not covered under our guarantee.
Order Confirmation
Please provide a valid email address when checking out. Once your order is placed, you’ll receive an automated confirmation email. If you don’t see it, contact us so we can make sure your order went through.
Tracking Your Shipment
When your order ships, you’ll receive an email with tracking details, including estimated delivery date. Tracking numbers are sent within 24 hours of shipment.
Reminder: UPS does not count Saturdays, Sundays, or holidays as standard delivery days. For example, a Next Day Air order placed on Friday will be delivered Monday.
When will my order arrive?
Each product page includes a delivery estimate calculator. If an item ships directly from one of our fulfillment partners, please note the additional time listed on that product page (e.g., 1–2 weeks).
Can I use a PO Box?
We require a physical street address for UPS shipments. If you prefer USPS, you may enter a PO Box.
Calculating Shipping Costs
Most product pages feature a shipping calculator so you can see your exact cost before checkout.
If your cart exceeds 150 lbs., UPS will not generate a rate. In that case, please split your order into two or more smaller orders, or contact us for assistance.
Privacy
Your personal information is never sold or shared. Please see our Privacy Policy for details.
Special Notice
Shade Perfect reserves the right to make product substitutions (such as color or pattern) if an item is unavailable, to ensure your order ships quickly.